Patient safety and quality

We are committed to your care, and to improving your experience while you are with us.

Every hospital’s top priority is the quality and safety of the care it provides to each patient. High-quality care can usually be defined in three parts:

  • Clinical effectiveness: what was the outcome for the patient? That is, was the patient’s care or treatment successful and did it achieve the best possible result for the patient?
  • Safety: treating and caring for people in a safe environment and protecting them from avoidable harm, for example, ensuring that medicines are managed safely, reducing the number of patient falls and hospital-acquired pressure ulcers.
  • Patient experience: ensuring patients, relatives and carers have as positive an experience as possible at every stage of the care or treatment that is being provided. Patient experience refers to the overall experience throughout the course of treatment, and not just the results that were achieved at the end.

Quality care is not achieved by focusing on one or two aspects of this definition; rather, high quality care encompasses all three aspects with equal importance.

The Hillingdon Hospitals NHS Foundation Trust is committed to providing excellent quality, patient-centred care and to ensure that it continually improves in this area. Our priorities for improvement are informed by:

  • patient and carer feedback
  • national, regional and local healthcare priorities
  • our wide-ranging safety and quality improvement programme
  • the Francis Report (inquiry into Mid-Staffordshire Hospital NHS Foundation Trust)
  • the Care Quality Commission (CQC), as the independent regulator of health and social care in England

Updates on quality and performance

Our monthly Integrated Quality and Performance Reports are contained within our Board papers and include key indicators that we use to review our performance in line with local and national targets. Further information about the quality of services that we deliver can be found in our annual Quality Report.

There is also a Learning from Deaths, Mortality Review Policy, intended to assist all staff involved in Learning from Death Reviews.

Connect to Support in Hillingdon

This website contains lots of useful information on connecting you to support and care in Hillingdon:

Connect to Support for Hillingdon


Nurse washing hands