Phlebotomy service change

Date published: 11 January 2021

In order to protect our patients we have stopped the GP phlebotomy service at Hillingdon Hospitals as of 11 January 2021. In partnership with the Hillingdon Health and Care Partners, we have set up community hubs, which still include Mount Vernon.

The move is intended to safeguard patients by reducing the risk to them inherent in attending an acute hospital. Joining a queue and then entering a waiting area as part of a non-appointment, ‘walk-in’ service carries heightened risk of Covid-19 infection, even with the strict infection control safeguards in place in our hospital. It was noted by the CQC towards the end of last year that the hospital had a high number of patients coming on site for routine blood tests.

Fortunately, work by the Clinical Commissioning Group (CCG) and Hillingdon GP Confederation had already begun, looking into ways to hold more phlebotomy clinics in the community. The work had identified that the majority of walk-in attendees of the clinic at Hillingdon Hospital had been referred by their GP, so measures are now in place to divert these patients to the community hubs.

We are working closely with the CCG and the Confederation to facilitate the switch to the outreach service and also to monitor its progress through regular meetings.

The changes were communicated to regularly attending patients through their GP and through a leaflet distribution in the blood clinics themselves, as well as a social media campaign.


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