Patients: Cancelling your appointment

We understand that sometimes unexpected events can prevent you from keeping your appointment. However, one in five of our patients fail to let us know, costing about £50 each time. This also has an enormous impact on staff time management and waiting times.

If you can't keep your appointment contact us as soon as possible - we will give your appointment to another patient.

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Cancelling a new/first appointment

If you need to cancel a new booked appointment please contact the appropriate department:

Gynaecology – 01895 238282 (ext 2385)
Tues, Wed or Thurs 8.30am-5pm
Mon-Thurs 8.30am-4.30pm
Fridays - please call before 12 noon
Elderly Care – 01895 279297
Mon-Fri, 8am-4pm
Admissions – 01895 279301
Mon-Thu, 8am-5pm. Fri, 8.30am-4.30pm
Maternity – 01895 279442
Mon-Fri, 8am-4.30pm

For other specialities, contact the Booking Centre (tel: 01895 279200 or email: ), open from 8am-5pm, Mon-Fri).

Cancelling your follow-up appointment

If need to cancel a follow-up appointment please refer to your letter for the contact telephone number.

eReferrals

If you have booked an appointment via the NHS eReferral Service, please contact The Appointment Line (TAL) on 0345 60 88888 or visit the NHS eReferral Service (eRs) website www.ebs.ncrs.nhs.uk

Nurse sitting at a desk.