Quality and Safety Improvement Strategy

The Trust continues to focus on measuring and monitoring the quality of our services and the care that is delivered to our patients and their families. We have developed a Quality and Safety Improvement Strategy for 2016-2021 (PDF, 385KB) to support this work and to help us to achieve our vision: ‘To provide high quality, safe and compassionate care improving the health and wellbeing of the people that we serve’.

The Strategy provides clarity on those outcomes where efforts will be primarily focussed. Additionally, it recognises that developing a safety culture from Board to Ward is everyone’s business and that this is at the heart of quality and safety improvement. This safety culture will be supported by accurate and relevant data, and a comprehensive information and communication technology programme.

Further, the Strategy recognises the importance of having a safe and sustainable workforce in delivery of the quality and safety agenda and puts Trust staff at the heart of delivering our aims, supported by our culture and values framework: CARES (Communication, Attitude, Responsibility, Equity and Safety). This framework embraces a culture that empowers staff to report incidents and raise concerns about quality and patient safety in an open, blame-free working environment.

The strategy clearly articulates our ambitious aims across the domains of patient safety, clinical effectiveness and patient experience and our seven quality aims that include:

  • Developing a safety culture in which safety is everyone’s business
  • Safe staffing
  • Working towards no preventable deaths
  • Proactively improving systems to reduce harm
  • Improving patient experience as defined by our patients
  • Achieving the best possible outcomes for patients
  • Ensuring people receive care in the right place.
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