Hillingdon Hospital
Main switchboard: 01895 238282

The entrance is to the left of the main hospital entrance and is clearly signposted. The Urgent Care Centre is located next to the Emergency Department.

Emergency Department

Our Emergency Department sees approximately 90,000 patients a year (2020/21) at Hillingdon, which includes the Urgent Care Centre (UCC), providing high-quality care and treatment for people who require immediate assistance. The Emergency Department is also known as 'Accident and Emergency' or 'A&E'.

We are currently restricting the number of people in our Emergency Departments (including waiting areas and clinical areas). Please note that only one person can accompany a patient (a carer or translator). If a patient is admitted to a ward, the restrictions within that specific ward will apply.

Choose the right care

A&E is for seriously ill patients with critical or life threatening emergencies. Our A&E and Urgent Care Centre services at Hillingdon are open 24 hours a day, 365 days a year.

  • Cuts, bruises and sprains can usually be treated at home, by a GP or in an NHS walk-in centre
  • You can telephone 111 for advice or medical treatment from a trained advisor - it's free and open 24 hours a day, 365 days a year
  • In an emergency, please dial 999 immediately.

Where should I go to get the right care at the right time?

On arrival to the Emergency Department

Your GP may refer you A&E because you need urgent assessment and treatment that they are unable to provide in the community. If they give you a letter, please hand this to reception when you arrive, you will then be directed to where you will receive the right care for your needs.

When you arrive, you will initially be assessed within the UCC, or order to direct your care to the most suitable place for your needs. We see patients according to the urgency of their medical need and not in order of their time of arrival.

Our team

Our Emergency Department Team consists of adult and paediatric doctors, consultants, nurses and a lead Matron in both the adult and paediatric areas. We work closely with other departments in our hospital to ensure that patients are diagnosed and treated promptly.

Our Urgent Care Centre is run by a team of GPs, and specialist nurses who provide patient assessment, treatment and advice.

Threatening or aggressive behaviour

Our staff should be able to carry out their work without fearing for their safety. We do not tolerate any threatening or aggressive behaviours towards staff.

Can we help more?

If you need anything explained during your treatment please speak to our nursing or clinical teams. If you wish to raise an issue regarding your care, please contact our Patient Advice and Liaison (PALS) Team.