Call 4 Concern - Martha's Rule
Call 4 Concern is open to patients, relatives, and carers who have raised concerns with the nurse or doctor on the ward yet are still worried about their own condition or that of their loved one who is an inpatient at Hillingdon hospital. The service is available for adults, children, and newborns and is among a suite of measures in place for patients admitted and receiving care in our facilities. It is particularly useful for those patients (and their relatives) whose condition may be getting worse but feel their concerns are not being heard or acted upon by clinical staff.
Patients can expect the following from the Call 4 Concern Clinical Team: 24-hour access to a highly trained clinician who can prioritise a patient's call and act upon concerns in a timely manner; a senior clinician who will work with the patient and their family to ensure the best health outcomes for specific health concerns; a clinician who will visit the patient on the ward as soon as practical, complete a physical assessment, review the clinical documentation, and then act on their findings to get the best outcome for the patient.
Actions may include referring the patient to higher levels of care such as a high dependency or intensive care ward for further specialist opinions and support, having further discussions with the ward team, and initiating treatment changes and investigations to try to improve the patient's condition.
Read more about Martha’s Rule on the NHS England website.