Hayes Ward

Visiting hours: 10am-8pm

Visitor guidance: Unrestricted visiting for patients with dementia, patients at end of life and patients with a carer.

For all other patients a maximum of two visitors at a time. Protected mealtimes: 12.30-1.30pm and 5-6.30pm.

Ward telephone number: 01895 279511.

Please let a staff member know:

If there is a time when you would not like visitors to be present
If any visitors within the ward are making you feel uncomfortable
If there is any aspect of your care with which visitors can help you
Who your next of kin is and what information can be discussed with them, and if you want to be present during all/any discussions
If you have any questions for the medical team, please ask for a paper and pen to write them down, for when the doctor is reviewing you.

To assist the Trust in prevention of spread of infection and for your own protection:

Please wash your hands or use alcohol gel on arrival and on leaving the ward area
Please ask staff for a chair; please do not sit on the bed
Talk to a member of staff if you have any concerns and we will work with you to resolve them. We welcome both positive and negative feedback, so we can continue to improve the care we provide
To ensure a peaceful and calm environment for all patients, please keep noise levels to a minimum
Please provide us with one main point of contact for staff to pass information (with the patient’s permission if they are able to give it)
Our space is limited: please restrict the number of visitors to two at the bed space at any time. Special circumstances will be considered on discussion with the staff member in charge of the ward
Please do not disturb nursing staff when they are administering medications (they will be wearing a red tabard); other staff will be available if you need anything
Please help us if you are asked to leave: it is because patients require privacy or there is a medical emergency
Please respect the confidentiality and privacy of others by not filming or photographing patients, visitors or staff without consent.

We promise to:

Listen to you if there is anything you would like to discuss
Aim to provide a restful environment for all our patients
Identify people with whom the patient has a significant or long-standing relationship - this may or may not be the next of kin - and keep them well informed (with the patient’s permission if they are able to give it)
Support you if you wish to help with your friend or relative's care or at meal times
Ensure patient care comes first. This may require agreement on the best time to visit
Do all we can to protect patients from infection
Arrange for you to speak to a member of the medical team or other healthcare professionals involved in the patient’s care, at a time that it suitable to all involved.

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