Manage your appointment

Cancelling a new/first appointment

If you need to cancel a new booked appointment please contact the appropriate department:

 

Gynaecology: 01895 238282 (ext 2385)

Tues, Wed or Thurs 8.30am-5pm

Mon-Thurs 8.30am-4.30pm
Fridays - please call before 12 noon

Elderly Care: 01895 279297

Mon-Fri, 8am-4pm

Admissions: 01895 279301

Mon-Thu, 8am-5pm. Fri, 8.30am-4.30pm

Maternity: 01895 279442

Mon-Fri, 8am-4.30pm

For other specialities, contact the Booking Centre (tel: 01895 279200 or email: thh.appointments@nhs.net), open from 8am-5pm, Mon-Fri).

Cancelling your follow-up appointment

If you need to cancel a follow-up appointment please refer to your letter for the contact telephone number.

eReferrals

If you have booked an appointment via the NHS eReferral Service, please contact The Appointment Line (TAL) on 0345 60 88888 or visit the NHS eReferral Service (eRs) website ebs.ncrs.nhs.uk

If you have booked an appointment via the NHS eReferral Service, please contact The Appointment Line (TAL) on 0345 60 88888 or visit the NHS eReferral Service (eRs) website ebs.ncrs.nhs.uk

Check which hospital

The appointment letter advises you if your appointment is at Hillingdon Hospital or Mount Vernon Hospital or one of the community locations, along with the appointment date and time, and the clinician’s name or clinic name, you are with.

Accessing your digital healthcare patient portal

Patient Portal You can now view appointment information online from a smartphone, tablet and desktop.

Once you engage with the digital letter, you can register to receive all communications in one hub and view past and future appointment details. Access to the portal can be from a smartphone, tablet and desktop.

Through the portal you can:

  • Receive all health communications instantly to smartphones and mobile devices
  • Instantly confirm, rebook or cancel – with one tap on the button
  • Request follow ups, complete waiting list checks and pre-assessment forms from the comfort of your home
  • View any additional information such as leaflets, directions, and pre-surgery instructions
  • View and input the appointment directly into your digital calendar as a further reminder prompt
  • Add speech and translation options in 99 languages to digital text
  • View test results, discharge letters and all appointment details
  • Access a home to hospital Google map
  • Self check-in using a barcode or QR code within the digital letter
  • Access NHS choices tools and services to help manage conditions and support healthier lifestyles

Accessing your digital healthcare portal (YouTube video)

How to the digital healthcare patient portal can benefit you (YouTube video)