Website privacy policy

We are committed to the privacy of individuals using this website. This Privacy Policy relates to our use of any personal information you provide to us via an online form or directly by email.

This website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Who are we?

The Hillingdon Hospitals NHS Foundation Trust is a large acute Trust running services from two hospitals, Hillingdon Hospital and Mount Vernon Hospital.

This privacy policy only refers to the privacy practices for this website (www.thh.nhs.uk), and not to NHS patient privacy or your health records. To find out more about the privacy of your health records.

When we refer to ‘’we’’ or ‘’our’’ or ‘’the Trust’’ we are referring to The Hillingdon Hospitals NHS Foundation Trust.

Information we collect about you

All information submitted to us via a form on the website or directly via email is treated in the strictest confidence, and in accordance with Data Protection legislation. We also use cookies and collect IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) from visitors to this website. None of this information is linked to individuals.

Information on visitors to the website are collected by Google Analytics which collects information on pages visited, length of visit, URL and search terms of referring sites, your browser’s capabilities, and your IP address. Google will not associate this with any other data held by Google. You can opt out of Google Analytics with their opt-out browser add-on or any of a number of third party privacy extensions for your browser.

How will be use your information?

  • If you submit information about yourself via a form on our website, this information will be used by the department providing the service you require (eg maternity online referral form) or by the team you want to make contact with (eg the webteam). This information will not be shared or used for another purpose.
  • We will use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine whether you are accessing the services from the UK or not.
  • We use this information to analyse and improve the information offered on our website.

Cookies

Like most websites, this one uses cookies. They store some non-personal information and send it to us to help us to understand our audience, so that we can improve the website to suit you.

They do not store information about you personally, but logs your visit by giving creating a unique ID that cannot be used to identify you. We only use 'first party cookies' (cookies set by our website). These are deemed less invasive than 'third party cookies', which are set by a domain other than the one being visited by you.

Cookies that we use and why

Google Analytics

Google Analytics cookies store information about traffic to our website and how those people navigate through the pages. They also tell us which browser or device is being used to view the website eg a computer or a mobile device. This information can help us analyse our audience profile and to provide you with a better user experience.

Google Translate

If you use the Google Translate function (bottom of the website to change the website language, the language you choose is noted automatically in a cookie. When you then move around the site, your chosen language is used again.

Text size

Visitors to this website can change the size of text at the top left of the screen. A cookie is set to remember this preference for the duration of the visit. Once the browser is closed, this cookie is deleted.

Cookie statement

If you agree to the use of cookies on this website, this agreement is stored in a cookie so that you are not asked again.

Change your cookie settings

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you want to restrict or block web browser cookies, you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, please visit aboutcookies.org, which contains more detailed information on how to do this on a wide variety of desktop browsers.