CQC recognises improvements in surgery and urgent and emergency care
Surgery and urgent and emergency care services at Hillingdon Hospital have received improved ratings for safety following a Care Quality Commission (CQC) inspection in October 2025.
This means that Hillingdon Hospital has been upgraded from 'inadequate' to 'requires improvement' for safety and our surgical services have been rated 'good' up from 'requires improvement' overall.
Urgent and emergency care has moved to 'requires improvement' for safety, from 'inadequate'.
For both services, the CQC highlighted improvements in service management, patient feedback, and incident learning with leaders acting quickly on issues to prevent repeated mistakes.
In the surgical assessment unit, the calm environment and improved access to washing facilities and hot food was noted. In urgent and emergency care, the CQC recognised improvements in triaging processes and cleanliness.
This progress is thanks to a huge effort by everybody at Hillingdon Hospitals, with a focus on providing a better experience for our patients.
Both services have also been rated again as 'requires improvement' for well-led.
Dr Alan McGlennan, chief medical officer and managing director of The Hillingdon Hospitals NHS Foundation Trust, said: “I am pleased to see that our surgical and urgent and emergency care services have made significant improvements.
A huge thank you to our staff for their continued hard work and dedication to delivering the best care possible for our patients
“A huge thank you to our staff for their continued hard work and dedication to delivering the best care possible for our patients.
We know that we have more to do, and we are already working to address the points raised by the CQC to ensure that the communities that we serve continue to receive the highest standards of care.”
How Hillingdon Hospital's ratings have improved
| Overall | Safe | Effective | Caring | Responsive | Well-led | |
| Hillingdon Hospital Surgery | Good | Good | Good | Good | Good | Requires Improvement |
| Hillingdon Hospital Urgent and Emergency Services | Requires Improvement | Requires Improvement | Requires Improvement | Good | Requires Improvement | Requires Improvement |
| Mount Vernon Surgery (not inspected in 2025) | Good | Good | Good | Good | Good | Good |
| Overall | Safe | Effective | Caring | Responsive | Well-led | |
| Hillingdon Hospital Surgery | Requires Improvement | Requires Improvement | Good | Good | Good | Requires Improvement |
| Hillingdon Hospital Urgent and Emergency Services | Requires Improvement | Inadequate | Requires Improvement | Good | Requires Improvement | Requires Improvement |
| Mount Vernon Surgery | Good | Good | Good | Good | Good | Good |
| Mount Vernon Urgent Care Centre | Good | Good | Good | Good | Good | Good |
| Overall | Safe | Effective | Caring | Responsive | Well-led | |
| Hillingdon Hospital Surgery | Inadequate | Inadequate | Requires Improvement | Good | Requires Improvement | Inadequate |
| Hillingdon Hospital Urgent and Emergency Services | Inadequate | Inadequate | Inadequate | Requires Improvement | Requires Improvement | Inadequate |
| Mount Vernon Surgery | Requires Improvement | Requires Improvement | Good | Good | Requires Improvement | Requires Improvement |
| Mount Vernon Urgent Care Centre | Requires Improvement | Requires Improvement | Not Rated | Good | Good | Requires Improvement |